The Program

Front Line Management

This qualification reflects the role of individuals who take the first line of management in a wide range of organisational and industry contexts. They may have existing qualifications and technical skills in any given vocation or profession, yet require skills or recognition in supervisory functions. Typically they would report to a manager.

At this level frontline managers provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes.

This strategy is suitable for delivery of a face to face training program and assessment pathway for those seeking a supervisory role or for those already employed in a supervisory role but with no formal qualification.

Qualification Pathways

Prerequisite requirements: There are no prerequisite requirements for individual units of competency.

Delivery

Maximum time for completion of this qualification is 2 years, however students may complete earlier. A training and assessment plan is prepared for each student that identifies planned completion time, training attendance dates and due dates for completion of assessment tasks.

Units Of Competency

1. BSBOHS407A Monitor a safe workplace
2. SBMGT401A Show leadership in the workplace
3. BSBMGT402A Implement operational plan
4. BSBWOR402A Promote team effectiveness
5. BSBHRM402A Recruit, select and induct staff
6. BSBINN301A Promote innovation in a team environment
7. BSBWOR401A Establish effective workplace relationships
8. BSBLED401A Develop teams and individuals
9. BSBSLS502A Lead and manage a sales team
10. BSBMGT403 A Implement continuous improvement

Employability Skills

Industry/enterprise requirements for this qualification include

Communication

• Communicating with team members and management to ensure open communication channels and to clarify issues.
• Resolving conflict and disputes in the work team.

Teamwork

• Being a role model for other team members.
• Consulting and developing objectives with the work team.

Problem solving

• Developing risk management approaches.
• Developing techniques to address faults and inefficiencies.

Initiative and enterprise

• • Identifying and developing opportunities for improved work practices.

Planning and organising

• Monitoring and adjusting operational performance by producing short-term plans, planning and acquiring resources and reporting on performance.
• Preparing work plans and budgets.

Self management

• Actively seeking feedback on own performance from clients and colleagues.
• Prioritising tasks.

Learning

• • Coaching and mentoring colleagues and team members to support the introduction of change.

Technology

• • Using business technology such as computer programs and telecommunications to collect and manage information.